Refund policy

Return and Refund Policy
At Gallery Twelve 21, we strive to ensure the highest quality of our products and customer satisfaction. Please read our policy carefully to understand our stance on returns, refunds, and replacements.

No Returns and Refunds
We do not accept returns or offer refunds for any of our products.

Replacement Policy for Damaged Products
In the unfortunate event that you receive a damaged product, we offer a replacement policy under the following conditions:

Notification: You must inform us of the damaged product within 2 days from the date of delivery.
Verification: Once the damaged product is received and verified by our team, we will initiate the replacement process.
Replacement Timeline: The replacement product will be shipped within 5-7 days of verification and is expected to be delivered within 7-10 days.
We appreciate your understanding and cooperation.

For any inquiries or assistance, please contact our customer support team at gallerytwelve21@gmail.com